Privacy Policy
Effective date: November 1, 2026
1568043 B.C. Ltd., operating as ALTRU Health ("ALTRU Health," "we," "us"), provides in-home nursing and mental health services in British Columbia. We are committed to protecting the personal information of our clients, their families, and visitors to our website. This policy explains what we collect, why, and how we protect it, in accordance with British Columbia's Personal Information Protection Act (PIPA).
Information we collect
Through our website. When you submit our consultation form, we collect your name, phone number, email address, the service you are interested in, and any message you choose to include. Please do not include detailed health information in the website form; we will gather what we need during a private conversation.
When you become a client. To provide safe care, we collect personal health information such as medical history, medications, diagnoses, care needs, contact details for family members or substitute decision-makers, and information from your physician or other care providers.
Automatically. Our website may collect basic technical information, such as browser type, device type, and pages visited, to keep the site secure and working properly. We use privacy-focused website analytics to understand overall site usage. These analytics do not use advertising cookies and are not used to identify you.
How we use your information
We use personal information only for reasonable purposes, including to:
- Respond to your enquiry and arrange a consultation
- Assess your needs and plan, provide, and coordinate your care
- Communicate with your physician and other care providers involved in your care
- Schedule visits and keep you or your family informed
- Bill for services and keep accurate records
- Meet our legal, regulatory, and professional obligations
We do not sell, rent, or trade personal information, and we do not use it for advertising.
Consent
We collect, use, and disclose personal information with your consent, except where the law permits or requires otherwise. Submitting our website form means you consent to us contacting you about your enquiry. Before care begins, we will explain how your health information is used and obtain your consent. You may withdraw consent at any time, subject to legal or contractual limits; withdrawing consent may affect our ability to provide care.
When we share information
We share personal information only as needed, and only with:
- Your physician and other health care providers involved in your care
- Family members or substitute decision-makers you have authorized
- Service providers who help us operate, such as our secure email and records systems, under obligations to protect your information
- Regulators, insurers, or authorities where required or permitted by law, including to prevent serious harm
Where your information is stored
We use reputable service providers to host our website and email. Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country. Our providers include Vercel (website hosting) and Google Workspace (email).
How we protect your information
We use reasonable physical, administrative, and technical safeguards, including access limited to staff who need it, password-protected and encrypted systems, and confidentiality obligations for all staff. No method of transmission over the internet is completely secure, which is why we ask you not to send detailed health information through our website form or by regular email.
How long we keep it
We keep personal information only as long as needed for the purposes above and as required by law and professional standards for health records. Enquiries that do not lead to care are deleted within 12 months.
Your rights
You may ask to see the personal information we hold about you, ask how it has been used or disclosed, and ask us to correct it if it is inaccurate. We will respond within the timelines set by PIPA, generally 30 business days. Send requests to our Privacy Officer below.
Contact our Privacy Officer
Privacy Officer
ALTRU Health
South Surrey / White Rock, BC, Canada
778-807-1726 · care@altruhealthcare.ca
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page with its effective date.