Terms of Use

Effective date: November 1, 2026

These terms apply to your use of the ALTRU Health website, operated by 1568043 B.C. Ltd. ("ALTRU Health," "we," "us"). By using this site, you agree to them. Care services themselves are governed by a separate service agreement signed before care begins.

Not for emergencies

If you or someone else is in immediate danger or having a medical emergency, call 9-1-1. For a mental health crisis, call or text 9-8-8 (Suicide Crisis Helpline) at any time. Do not use our website form or email for urgent or emergency needs.

Not medical advice

Information on this website is general and for informational purposes only. It is not medical advice and does not replace an assessment by a qualified health professional. Submitting a form or contacting us does not create a nurse–client or provider–patient relationship; that relationship begins only after a consultation and a signed service agreement.

Services and availability

We describe our services as accurately as we can, but availability, service areas, and hours may change. Care is provided only after an assessment confirms that our services are appropriate for your needs.

Using our website

You agree not to misuse the site, including by submitting false information, attempting to access it without authorization, or interfering with its operation. Please do not submit detailed health information through the website form.

Intellectual property

The text, images, logo, and design of this website belong to ALTRU Health or are used with permission. You may view and print pages for personal, non-commercial use, but may not copy or reuse them otherwise without our written permission.

Links to other websites

Our site may link to websites we do not control. We are not responsible for their content or privacy practices.

Limitation of liability

The website is provided "as is." To the extent permitted by law, ALTRU Health is not liable for any loss or damage arising from your use of, or reliance on, the information on this website.

Privacy

Our Privacy Policy explains how we collect, use, and protect personal information.

Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

Changes and contact

We may update these terms from time to time; the current version is always posted here. Questions: care@altruhealthcare.ca · 778-807-1726.